FAQ for Royal Canadian Pharmacy
- What do I need to place an order?
All you need is a valid prescription written by a qualified physician licensed where you obtained the prescription.
- Do you charge a fee to have your licensed Canadian physician review and cosign my prescription?
No, we do not. The only thing we charge you is the cost of the medications, and shipping and handling for each package shipped to you.
- How do I place a prescription drug order?
Ordering is easy. All you need is a valid prescription from your physician. Once you have this, simply complete our application order form and fax it to us, along with your original prescription. Upon receipt, your order will be processed and shipped directly to you. For assistance with placing orders, please call us toll-free at 1-877-278-5387.
- How do Canadian compare to drugs from other countries in terms of safety and effectiveness?
The Canadian government has very strict requirements for the manufacturing of medication in Canada. These requirements are very similar to the requirements in many other leading first world nations. In fact, some of the drugs sold in Canada are actually manufactured in the US and repackaged for sale in Canada. All Canadian generic medications have been approved by Health Canada or FDA approved standards.
- How do I place prescription refill orders?
Simply contact us toll-free at 1-877-278-5387.
- How large a supply of my medication can I buy?
You may only order as much as your physician prescribes for you. Also, all prescription shipments are limited to a maximum 90-day supply per medication. Thus, if your prescription is for a one year supply, we will ship you a 90-day supply once every three months with your approval. Note: It is permissible to issue 100 or 84 tab/capsule quantities under this restriction.
- Should I tell my doctor that I'lm having my prescriptions filled in Canada?
You don'lt have to, but we recommend that you do. In fact, you can have them call us if they have any questions.
- Is it safe to order from Royal Canadian Pharmacy?
Absolutely. It is as safe as having your prescriptions filled at your local pharmacy. The only difference is in the price - our prices are lower. Your prescription is reviewed by a licensed Canadian physician, and once approved, is forwarded to our licensed Canadian pharmacy so that it may be filled.
- What are ALL the costs associated with placing an order with Royal Canadian Pharmacy?
For each order placed, your total charges include the cost of the medications plus shipping and handling fees for each package sent. Our standard shipping and handling fee is $12.95 per package (not per prescription). Other fees may apply for select value-added services.
- How can I contact Royal Canadian Pharmacy?
Easy. Our customer service line is available from 6am-6pm PST, Monday through Friday, and 9am-2pm PST on Saturday at 1-877-278-5387. Our 24-hour toll-free fax number is 1-877-278-5359.
- How long does it take to receive my medications?
You should expect to receive your medications within 8-12 business days from the date we receive your order and prescriptions. To avoid delays, please fax all application order forms and original prescriptions to us at 1-877-278-5359, and use a credit card as your method of payment.
- What'ls the difference between generic drugs and brand name drugs?
When a drug company first invents a drug (i.e. Prozac) that company is the only one allowed to make that drug for a certain number of years (approximately 10 years in the US and 5-7 years in Canada). After this time period, other companies are allowed to make the same drug. These drugs are called generics. The original drug (i.e. Prozac) is called a brand name drug. Brand name drugs and their generics contain identical active ingredients. The generic pills may look different (because they are made by a different company) but inside is exactly the same active ingredient which works in exactly the same way. The only difference between brand name drugs and generic drugs is that generics are always less expensive.
- What if I can'lt find my prescriptions online?
If you can'lt find your prescription online, you can call or email us and we'lll see if it or an equivalent substitute is available.
- What currency are your prices quoted in?
All prices are quoted in United States dollars.
- What do you charge for shipping on prescription orders?
The shipping charge is $12.95 per package sent to you (not per prescription). If your order requires multiple packages, you will be charged $12.95 for each package.
* Additional charges may apply for overweight or oversized items, or for shipments outside of North America.